In which currency are the prices displayed on the website?
All prices are shown in € (Euros).

I just placed an order. When will it be shipped?
We strive to ship items as quickly as possible. Please allow 4–7 days for production before your order is dispatched. The average delivery time is 15–21 days.
Tracking numbers will be updated 3–5 days after your order has shipped. If you haven’t received a tracking number after 7 business days, please email us at info@trailinstinct.com.

I'm not satisfied with my order. Can I return it? What if there's a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. Return shipping is at your own expense. Once we receive the product, we will refund the full purchase price. Please include your name and order number on the returned package.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order free of charge! Cancellations must be made before the item is shipped. If the item has already been shipped, please use our easy return system to get a full refund.

I entered the wrong address. What can I do now?
If you entered or auto-filled the wrong address, simply reply to your order confirmation email and verify it. Once you confirm that the address is incorrect, please email us at info@trailinstinct.com. If the incorrect address is reported within 24 hours, we can correct it. After 24 hours, we are unable to offer refunds for incorrect addresses.

How long does shipping take?
Shipping times vary as we ship worldwide from different logistics centers depending on your location. The average delivery time is 15–25 business days.

I have an unanswered question. Can you help me?
Absolutely! We’re happy to help you make your home more beautiful! Just send us an email at info@trailinstinct.com and we’ll be glad to assist you.
We receive many emails, so for a quicker response, please include your order number and clearly describe your issue. Thank you.