Shipping policy

Thank you for shopping with TrailInstinct. We are committed to delivering your orders quickly, safely, and efficiently. Please take a moment to read our shipping policy below:


1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive an email confirmation once your order has been shipped.


2. Shipping Options & Delivery Time

We offer both domestic and international shipping.

Estimated Delivery Times:

  • Domestic Shipping (within your country): 3–7 business days

  • International Shipping: 7–14 business days (depending on destination and customs clearance)

Shipping costs are calculated at checkout based on your location and the weight of your order.


3. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment online at any time.


4. Shipping Carriers

We work with trusted courier services such as DHL, FedEx, UPS, and local postal services to ensure your package arrives on time.


5. Customs & Import Duties (International Orders)

For international orders, please note that customs fees, import duties, and taxes may be charged once the shipment reaches your country. These charges are the responsibility of the customer.


6. Delays & Lost Packages

While we strive to meet the estimated delivery times, delays may occur due to customs, weather, or other unforeseen circumstances. If your package is delayed or lost, please contact our support team at [your email/contact] for assistance.


7. Incorrect Shipping Information

Please make sure your shipping address is correct when placing your order. TrailInstinct is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.